Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

We are seeking a detail-oriented and reliable Consultant to join our Cyber Security Operations this role you will primarily work after-hours shifts to complete day-to-day operational work create and revise critical operational documentation and continuously review security events. You will serve as support for the Executive Relations Team and act as a frontline monitor responsible for alerting leadership immediately if a critical security issue arises. This position requires scheduled after-hours weekend and holiday coverage.

Key Responsibilities

• After-Hours Operations & Monitoring: Complete core operational workflows and maintain continuous system and threat monitoring during after-hours weekend and holiday coverage windows.
• Security Event Review & Critical Escalation: Monitor and review daily security events and operational logs. Immediately alert security leadership and relevant stakeholders upon identifying critical security issues high-severity threats or system anomalies.
• Executive Relations & Account Support: Support the Executive Relations Team with sensitive account requests and high-visibility escalations. Assist with account lock removals and account protection mechanisms including SIM locks and port freezes.
• Documentation & Revision: Create revise and maintain operational documentation and conduct tasks related to account enrollment and de-enrollment processes.
• Cross-Functional Collaboration: Partner effectively with internal operational teams Cyber Security Corporate Security and technical teams to route and resolve routine security escalations.
• Process Improvements: Identify opportunities to improve processes in the program operations account security and customer experience including ways to leverage AI to reduce unnecessary manual work.

This position can be located in other valid Verizon locations.

What were looking for...

Youll need to have:

• Bachelors degree or four or more years of work experience.
• Four or more years of relevant experience required demonstrated through work experience and/or military experience.
• Flexibility to work after-hours weekend and holiday shifts as part of primary coverage.
• Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.
• Basic understanding of wireless/wireline communications account servicing processes account security principles and VCG and VBG operational structure.

Even better if you have one or more of the following:

• Operations & Security Support Experience: Previous experience working in a Security Operations Center (SOC) Network Operations Center (NOC) Fraud Operations Corporate Security or Cyber Security support environment.
• Document Control & Detail Orientation: Demonstrated ability to draft edit and organize technical or operational documentation under minimal supervision.

• Incident Handling & Escalation: Prior exposure to monitoring systems and escalating critical security or operational incidents to leadership teams.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Where youll be working

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $78000.00 - $150000.00.

Required Experience:

Contract

Job Tags

Full time, Contract work, Temporary work, Part time, Work experience placement, Work at office, Immediate start, Work from home, Shift work, Night shift, Weekend work, 3 days per week

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