Job Description

Who work remotely and use technology to deliver services to clients globally. Most work from their home offices and receive their project instructions by phone, fax, e-mail or even instant message. Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls (parent company), receiving and directing visitors, word processing, filing, and faxing. Extensive

A software skill is a must, as well as Internet research abilities and strong communication skills. Staff in this category also may have the title of department assistant, coordinator, or associate. Social media and blogging is very important also.

Priorities

• Relieve management of administrative detail, all projects
• Update and chase delegated tasks to ensure progress to deadlines
• Take initiative in manager's absence
• Keep projects on schedule
• Maintain procedures manual to ensure consistent performance of routines

Communication

• Monitor online chat support during business hours
• Compose correspondence/reports for own or manager's signature
• Arrange essential mail in priority action order for boss
• Check deadlines on incoming requests and put preliminary work in play
• Process replies on own initiative or from bosses' dictation or notes
• Research, draft or abstract reports

Phone

• Handle all inquiries within my capacity
• Arrange "callbacks" to protect boss's time
• Provide back-up materials for callbacks
• Route calls elsewhere as needed
• Do phone surveys/inquiries as needed

Appointments/Meetings

• Prepare agenda in advance
• Act as recording secretary; prepare action minutes

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