Job Description
Essential Job Duties and Responsibilities - Serve food and beverages to guests in a professional and courteous manner, following banquet event orders and specifications.
- Ensure that all guests receive their food and drinks in a timely, efficient, and friendly manner, keeping service areas clean and organized.
- Maintain the flow of service during events, ensuring that courses are delivered according to the event schedule and guests' needs are met promptly.
- Guest Interaction & Satisfaction:
- Provide excellent customer service by addressing guest inquiries, offering recommendations, and ensuring a positive experience throughout the event.
- Attend to guest needs promptly, ensuring that their requests are met with courtesy and professionalism.
- Handle guest complaints or concerns swiftly and professionally, ensuring that issues are resolved to the guest’s satisfaction.
- Set up tables, chairs, linens, glassware, silverware, and other banquet items according to event specifications.
- Assist in the arrangement and preparation of food and beverage stations, ensuring everything is set up and ready before the event begins.
- Break down tables and service areas after the event, cleaning up and returning items to the appropriate storage areas.
- Work closely with the banquet captain and other team members to ensure smooth and efficient service throughout the event.
- Assist in maintaining a clean and organized work area, including the kitchen, service stations, and dining areas.
- Communicate effectively with fellow servers, kitchen staff, and event managers to ensure that all guest needs are met promptly and correctly.
- Health & Safety Compliance:
- Adhere to all health and safety regulations, including proper handling and service of food and beverages.
- Follow all hotel policies and local regulations regarding alcohol service, including checking IDs and ensuring responsible service.
- Ensure cleanliness and sanitation standards are met throughout the event, maintaining a safe and hygienic environment.
Education and/or Experience - High school diploma or equivalent required.
- Previous banquet or restaurant serving experience preferred, but not required.
- Food Handler certification or similar required (if applicable).
- Alcohol service certification (e.g., TIPS) may be required based on local regulations.
Skills/Specialized Knowledge - Strong customer service skills with the ability to interact with guests in a professional and friendly manner.
- Ability to follow instructions and work well within a team environment.
- Attention to detail, especially with food and beverage orders and presentation.
- Ability to remain calm and composed in a fast-paced, high-pressure environment.
Physical Demands - Ability to stand for extended periods of time and work in a fast-paced, physically demanding environment.
- Ability to lift up to 25 pounds and carry trays of food and beverages.
- Ability to work evenings, weekends, and holidays as required.
Why Join Proper Hospitality At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the
Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.
Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the
Pillars of Proper , we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).
We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.
Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.
At Proper, joining the team means more than finding a job — it means joining a community that believes in
building beautiful experiences together , for our guests and for one another.
Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.
We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Local area, Weekend work, Afternoon shift